These terms explain how you may use Sandown Bedding Ltd., place an order, arrange delivery, and contact us when something needs sorting.
These terms apply when you browse or buy through the Sandown Bedding Ltd. website. They set out the basic rules in plain English, alongside any product details, delivery information, and returns guidance shown on the relevant page.
Please read them before paying. If you need help with a product choice or a point in these terms, contact us at [email protected] or call +44 7457 009632.
You may use this website for personal shopping and information. Keep your account or contact details accurate where you provide them, and do not misuse the site, interfere with its operation, or try to gain unauthorised access.
We aim to keep descriptions, photographs, measurements, colours, and prices accurate. Screen settings can affect colour, and small variations may occur between product images and delivered items. If a measurement matters, please contact us before ordering.
Products are subject to availability. We may update a product, correct an obvious mistake, or withdraw an item from sale. A change will not remove rights you already have under an accepted order.
When you submit an order, you are making an offer to buy the selected products. We will acknowledge the order details, but that acknowledgement does not by itself confirm acceptance. A contract is formed when we confirm that the products have been accepted for dispatch.
Review your basket, delivery address, product size, and quantity before payment. Tell us promptly if an address is wrong or an order needs correcting. We will explain what can still be changed once processing has started.
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges or other costs will be shown before you complete payment. Payment must be authorised before an accepted order is prepared.
If we cannot supply an accepted order, we will contact you and refund any payment taken for the unavailable products. We may cancel an order where there is a clear pricing or listing error, suspected fraud, or a delivery problem that cannot be resolved.
Delivery times and charges are shown during checkout or in the delivery information for the product. Delays can happen through circumstances outside our control. If an order has not arrived within the stated timeframe, contact us so we can investigate with the delivery provider.
Consumer law may give you a right to cancel an online purchase within a specified period. Follow the instructions in our delivery and returns information, keep the products in suitable condition, and return them as requested. Some sealed goods may be excluded after opening for health or hygiene reasons where the law allows.
If a product is faulty, damaged, or does not match its description, contact us with your order details and photographs where useful. We will assess the issue and provide the remedy required by UK consumer law, which may include repair, replacement, price reduction, or a refund.
Mattresses, pillows, and bedding should be kept clean, dry, and protected while you decide whether to return them. Do not send a product back without following the returns instructions, as this may delay the assessment.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was made.
We use personal information to process orders, arrange delivery, answer enquiries, and meet legal duties. Our privacy notice explains what information we collect, why we use it, and the choices available to you.
Our website may contain links to services operated by other organisations. We do not control those websites and their own terms and privacy policies will apply when you use them.
We may update these terms to reflect changes in our products, website, or legal obligations. The version shown when you place an order applies to that order. This page will show the latest update date.
These terms are governed by the law of England and Wales. Courts in England and Wales will have jurisdiction, subject to any rights you may have to bring a claim elsewhere under applicable consumer law.
We’re based on the Newport to Cowes cycleway in Newport, Isle of Wight, PO30 5TU. Send your question before ordering and we’ll point you to the right information.
+44 7457 009632
[email protected]
Last updated: 21 February 2025