Your information, clearly explained
Sandown Bedding Ltd. respects your privacy. This page explains what information we collect, why we use it, and the choices you have when shopping for bedding in the UK.
We only ask for information that helps us take an order, answer a message, arrange delivery, or keep our website working. You can ask what we hold about you at any time.
Sandown Bedding Ltd. is the organisation responsible for personal information collected through this website and through direct contact. Our business address is Newport to Cowes cycleway, Newport, Isle of Wight, PO30 5TU, United Kingdom.
When you place an order or contact us, we may collect your name, delivery address, billing details, telephone number, email address, order contents, and messages you send. Payment details are handled by the payment provider used at checkout; we do not need to keep complete card numbers.
Our website may receive technical details such as your IP address, browser type, device type, pages visited, and approximate visit times. This helps us protect the site, fix faults, and understand which pages are useful. Technical information is reviewed in aggregate where possible.
We use personal information to process purchases, confirm orders, respond to enquiries, arrange deliveries and returns, prevent misuse, meet accounting duties, and improve the website. We do not sell your personal information.
Cookies are small text files stored on your device. Some are needed for shopping features, such as keeping items in your basket or remembering checkout steps. Other cookies may help us measure page use or remember preferences.
You can control cookies through your browser settings. Blocking essential cookies may affect checkout and other site features.
We may share the relevant information with providers that help us take payment, host the website, send order messages, deliver products, or provide technical support. They may use information only to provide the agreed service and must protect it appropriately.
We keep order and financial records for the period required by UK tax and business rules. Enquiry messages are kept only as long as needed to handle the request and any related follow-up. We remove or anonymise information when there is no sound business or legal reason to retain it.
Depending on the circumstances, you can ask us to access, correct, erase, restrict, or transfer your personal information. You may also object to certain uses or withdraw consent where consent is the legal basis.
You can also complain to the Information Commissioner's Office if you believe your information has been handled unlawfully.
We use practical safeguards to reduce the risk of loss, unauthorised access, alteration, or disclosure. No online service can promise complete security, so please avoid sending payment details or sensitive information through ordinary email.
This website is intended for adults making household purchases. We do not knowingly collect information from children. We may update this policy when our services, suppliers, or legal duties change, and the latest version will appear on this page.
Send a clear request and we will direct it to the person handling data protection enquiries.
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